Who this is for: couples on Keep the Spark (and anyone curious about the free taste) who want help with the things around a date: a sitter for Saturday, flowers for an anniversary, a quiet idea.
Open it from Your concierge on the This week tab, or from the Us tab (under Concierge and more). There is no badge and no count: it only shows up when you go and look.
What you see
At the top, one line on what it does and how much of this month’s allowance you have used, for example 4 of 60 requests used this month. They start again on 1 Nov. Under it:
- Ask your concierge: the chat.
- What it remembers: everything it keeps about you, which you can read, edit and delete.
- Perks for your night: offers from vetted partners (see Services and your assistant).
- Your list: Waiting for your OK (drafts), then Confirmed, then Cancelled or expired.
On the free plan you get a small taste of the concierge. The screen says so plainly (Free taste: 3 of 3 requests used this month) and tells you what Keep the Spark adds, with a See Keep the Spark link. When the month’s requests are used it says when they start again. There are no countdowns and no pressure.
Asking
Tap Ask your concierge. Pick who the chat is with:
- Just me is private. Only you see it, and what comes out of it. It is the right place to plan a surprise. This is the default.
- Us is shared. Your partner sees the chat and anything you add from it.
Tell it what you are after (“Plan a quiet Friday under $80”). It asks for anything missing, then suggests one or two options, never a list. Each option shows the partner (with a Partner badge), the price and the partner’s terms. Tap Add as a draft to put it on your list. Nothing is booked or paid by adding a draft.
Confirming
Open any item on your list to see the full summary: the partner, the price, when, how many people, the partner’s cancellation terms, and who pays (the person who confirms). A shared item says Confirming tells Maya. A private one says Only you see this. Confirming tells no one else.
Three things you can do with a draft:
- Confirm: this is the one step that books and pays, and only your own tap does it. Opening or reading an item never does.
- Email me a confirmation: we email the address on your account (never another one) a summary with a Confirm button. The email works once and for 24 hours, and you have to be signed in to confirm.
- Cancel this: closes the draft. Nothing was booked, so nothing is owed.
Once confirmed, an offer that comes with a code shows it on the item (Your code, with Copy). A shared item’s code is for you both; a private one only for you. If the offer has no codes left, Confirm says so and nothing is booked.
A confirmed booking can be cancelled in the app while the partner’s window is open: Cancel this booking, then Cancel the booking. The item says until when (for example You can cancel in the app until Fri 7 Nov, 7:30 PM.). We tell the partner and give an unused code back. If you already paid the partner, write to us from Us → Help and reports about a refund. After the window closes, write to us the same way.
A week or two before a special date marked Remind me, your concierge may leave you one private draft with an idea for it (Your concierge suggested this for a special date coming up.). Nothing happens unless you confirm it, and it never sends you a notification about it.
If the partner or its price changed since the draft was made, the screen says so and asks you to request a fresh one.
If you were sent a confirmation link (from an email, or from your own AI), it opens a page that shows the same summary. Press Confirm there. If you are signed out it asks you to sign in and brings you straight back. A link made for your partner’s account says This link is for someone else. An old one says Ask your concierge for a new link.
What it remembers
Tap What it remembers. You see each note, who can see it (Shared with Maya or Only you) and where it came from (you wrote it, it learned it in a chat, or it comes from your guardrails). You can:
- Edit a note.
- Delete one (it asks first).
- Delete all of the notes in the view you are on, All, Shared or Only me (it asks first and says what it will delete).
- Add a note. New notes are Only me unless you share them.
Your partner never sees your Only me notes. If you unpair or delete your account, its memory is deleted, and it is in your data download.