unplan.me
Knowledge · When you need help

Help and reports

Where it is in the app. Us tab → Help and reports.

A person on our team reads every message, not a bot, and answers by email. You see your messages there too, with our answers.

Writing to us

Tap Write to us and pick what it is about:

  • Something went wrong on a date: a venue was closed, a table was not held, a stop did not fit your rules.
  • A charge or a refund: a payment looks wrong, or a plan could not go ahead.
  • I don’t feel safe: something happened that worries you. If you are in danger right now, call your local emergency number first.
  • A question: anything else.

Then a few words and your message, and Send. You get an email straight away with your reference (like #1042) and when we answer: within 4 hours for a safety report, within a day for a refund, within 3 days for anything else.

If it is about this week’s plan, turn on It’s about the plan, so we can see which one you mean.

Reports about your partner

A report that you do not feel safe can be about your partner. Turn on This is about your partner. Your partner never sees it, is never told you made one, and it is not in their data download. We answer only you.

What you see

Each message shows its reference, when you sent it, where it stands (Sent, With us, Answered, Resolved) and our replies. Your messages are in your data download (Us → Download my data); they are deleted 24 months after they are resolved, or with your account.